Terms & Conditions

Welcome to the IV Four Scents website. This website is owned and operated by IV Four Scents Limited, a company registered in England and Wales (Registration No 13167062). Our registered office is 28a London Road, Riverhead, Sevenoaks, Kent, TN13 2DE, England.

These terms and conditions (the "Terms") are the terms which apply when you use the website https://fourscents.co.uk/ (the “Website”). By using any part of this website, completing your customer registration with us and/or placing an order on the website, you agree to be bound by the Terms. Any reference to "IV Four Scents", "we", "us" or "our" in these Terms is a reference to IV Four Scents Limited (trading as IV Four Scents) and any reference to "you" or "your" means you, the user of the website.

Please read these Terms carefully before placing an order with us as they set out the term under which goods are sold by us to consumers through the Website.

We reserve the right to change or modify these Terms at any time where it is necessary in the course of our business to do so, including for legal, regulatory or security reasons. We will notify you of substantial changes to these Terms, but we encourage you to review the Terms when purchasing any products or services to ensure that you agree to the proposed way in which we will deal with you. If you do not agree to any changes, then please do not use our website. Any changes are effective immediately upon posting to the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law in which case we will inform you of this by email.

If you have any questions, concerns or comments about our Terms, please contact our Customer Care team.

By accepting the Terms, you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects.

We reserve the right to suspend, restrict or terminate your access to the website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour.

While we will take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

3.1 COOKIES POLICY
If you use our website, we may place and access certain cookies on your computer or device. These may be first party cookies (placed by us and used only by us) or third-party cookies. You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity but will not have activity tracked. For more details, please refer to our Cookies Policy.

3.2 PRIVACY POLICY (INCLUDING TREATMENT PRIVACY POLICY)
All personal information that you provide us will be managed in accordance with all applicable laws and regulations. Further detail as to how we use your personal information is set out in our Privacy Policy. 

Once you have submitted an order for goods, you will receive an e-mail confirming receipt of your order (the "order confirmation"). 

4.1 HOW WE WILL ACCEPT YOUR ORDER
Our acceptance of your order will take place when we dispatch the goods from our warehouse, at which point you will receive a further e-mail from us. It is at this point that a binding contract will be concluded between us.

4.2 PRODUCT DESCRIPTION AND PACKAGING
The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.

4.3 IF WE CANNOT ACCEPT YOUR ORDER
If we are unable to accept your order, we will inform you of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline that you have specified.

To make it easier for you to order products using our Website, we offer you the opportunity to register for a personal account.

To register, you must supply us with certain personal information. Once you have created an account, you will be able to access, update or correct your personal details using the "My Account" button. We will only use the personal information you give us in accordance with our Privacy Policy as mentioned at section 3.2 above.

Please keep your password and username private. If you suspect any activity on your account that is not carried out by you, please let us know immediately.

Customers from outside the UK mainland cannot currently purchase products from this website; we hope to extend our products to other countries in the near future.

All prices are quoted in pounds sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified. Posting and packing prices may be charged in addition to the price of any goods. Please refer to section 11 (Delivery) for further information regarding the delivery charges.

Online payment will be provided in a secure environment. 

Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your payment card refuses to pay or does not for any reason authorise the payment to us, we will not be liable for any delay or non-delivery of the products.

Gift Cards cannot currently be purchased. We hope to offer these in the near future.

We may terminate any call to our Customer Care team immediately if you do or say anything which in our reasonable opinion is distressing or offensive or puts our team at risk of harm. We reserve the right to refuse any further calls and take such other action as we consider necessary under the circumstances.

Free delivery is valid on orders over £70. This is subject to change during peak promotional periods, see our Delivery & Returns page for details. All orders under £70 will be subject to a delivery fee. 

For all deliveries, please see our Delivery & Returns page. Delivery times may vary. Deliveries are made via Royal Mail

We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. A delivery attempt will be made where possible and a signature is required upon delivery.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

You will be responsible for all loss and damage to the goods after they have been delivered to you or after a delivery attempt has been made.

COVID-19 Update: Please note, courier services are no longer obtaining a signature at delivery in order to reduce the possibility of transmission at the point of delivery. They will note a surname as proof of delivery. Please keep up to date with your tracking to ensure you are able to take delivery. We are unable to confirm a delivery time slot as this is allocated by the courier. A delivery card or notice will be left for you to re-arrange any missed deliveries. This is at the customer’s responsibility as we are unable to assist with this. 

We will retain ownership of the goods until full payment has been made and funds have cleared.

13.1 CHANGES AND CANCELLATIONS
If you wish to change or cancel an order, please contact our Customer Care team as soon as possible and we will try to action your request if it is possible. Where a request is submitted our Customer Care team within [6] hours of an order being placed, we will usually be able to action any change requested, but do not guarantee being able to do so.

If you wish to make a change, we will let you know if the change is possible and about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask you to confirm whether you wish to go ahead with the change. We may change the product to reflect changes in relevant laws and regulatory requirements.

Please be aware that we may not be able to cancel or amend orders during peak promotional periods.

13.2 UNUSED PRODUCTS
If for any reason you aren’t completely satisfied with your purchase or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 14 days. 

Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.

Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery.

13.3 RETURN OF CHRISTMAS GIFTS
*Christmas Returns policy: Any products purchased directly at the Website between [19th October] and [31st December] can be returned up until 31st January of the following year.* 

13.4 DAMAGED PRODUCTS / OTHER RIGHTS TO RETURN

Please be advised that we are unable to take returns on products not purchased online at the Website . If you purchased a product from a third party, please contact them directly.

In accordance with your statutory rights, you may return products:

• where there has been an error in the price or description of the product ordered or they are otherwise not as described; or
• the product is faulty (i.e of unsatisfactory quality or unfit for purpose).
• Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery.

You are entitled to a refund where the products are returned to us within 14 days of purchase. After 14 days, you are entitled to a replacement product only.

If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as "received damaged".

If your goods are received as damaged or missing once opened, please contact our Customer Care team within 48 hours of receiving your order.

Please note that we may require images and/or videos of any damage for our records and may need to collect the product(s) for testing before a replacement or refund is issued. 

13.5 RETURNS
In order for us to process your return as quickly as possible, contact our Customer Care team following our return process who will advise of the next steps.

You will be notified by email once your returns have been received and processed.

Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. You will be responsible for the cost of returning the goods to us.

If you require a refund, we will refund the price paid by you for the products within fourteen (14) days of receiving your returned products.

Products purchased as a set can only be returned as a complete set, not as individual items.

When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.

Please note that all products which are made available on our website are for your personal use only and you may not sell or re-sell any of the products to anyone, including making them available for sale on any third-party website. We reserve the right to cancel any orders to you where we believe that you are intending to sell our products on.

Nothing in these Terms seek to exclude or limit liability for death or personal injury arising as a result of negligence caused by us, our directors or any of our staff or for fraudulent misrepresentation.

if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking our contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and are not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with us.

The contents of this website (including pictures, designs, themes, logos, photographs, text, software and all other materials) (the "Materials") are owned by IV Four Scents Limited or its third-party licensors. You may not copy, reproduce, download, post, record, transmit, commercially exploit, edit or distribute the Materials in any way without our prior written permission. All use of the Materials is on the basis that you are using this website in good faith for domestic purposes or for the purposes of placing an order with us.

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if there is a likelihood that a breach of contract may occur.

This contract is between you as the customer and IV Four Scents Limited. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do something that these Terms require you to do, or if we delay in taking steps in respect of a breach of any contract, this will not prevent us from taking steps at a later date.

While we uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and we will not be responsible for any errors or omissions or for the results arising from the use of such information.

These Terms and your use of the website are governed by English law and you agree to submit to the exclusive jurisdiction of the English court. This does not affect your statutory rights.

If you wish to complain about any matter in respect of any goods or services that we provide, please contact our Customer Care team.